Are you looking to level up your career and transition into leadership? Frank Gay Services is seeking an Residential HVAC Service Supervisor ready to TradeUP to a new opportunity. If you're passionate about leading teams, ensuring customer satisfaction, and driving performance, this is the position for you!
Salary + Bonus Range: $65,000 - $80,000+/yr
- Weekly Pay
- Monthly Performance Bonus
- Medical, Dental, Vision
- Paid Time Off (PTO)
- Paid Holidays
- Birthday Paid Off
- Company Paid Life Insurance
- 401(k) Matching
- Tuition & Education Assistance
- Company Phone and Laptop
- Access to Company Vehicle While on the Job
About the Role:
The HVAC Service Field Supervisor reports directly to the HVAC Service Manager and is primarily responsible for supervising all AC Service & Maintenance Technicians. This role facilitates training and coaching of technicians, ensures complete customer satisfaction, and resolves escalated customer complaints. You will coach and train technicians on customer service, sales, technical & mechanical knowledge, and company products and services.
What You Will Do:
As an HVAC Service Supervisor, you will coordinate and manage Field Service Technicians, increase business volume and customer base, and manage staff to meet and exceed customer expectations. Your responsibilities include:
- Partnering Across Departments: Collaborate with installation, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers by company standards and procedures.
- Customer Resolution: Follow up and resolve escalated customer disputes/complaints, ensuring effective and long-term problem resolution.
- Performance Monitoring: Act on the department’s projected and forecasted performance goals, including average ticket per call, percentage of sales leads, average callbacks, and number of COD calls completed.
- Feedback and Support: Provide regular feedback to the Service Line Operations Manager and consistent support, professional development, and coaching to all service technicians.
- Technician Communication: Maintain effective communication with each technician to ensure clear understanding of goals and expectations.
- Weekly Meetings: Plan, develop, and lead weekly technician meetings with appropriate, positive, and balanced content.
- Safety Integration: Ensure that safety topics are incorporated into coaching conversations, weekly meetings, and training sessions.
What You Need:
- Experience: At least five (5) years of HVAC residential service experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems. At least three (3) years of HVAC Service Technician experience with the ability to train others.
- Outdoor Work: Must be willing to work outdoors in any weather conditions.
- Physical Dexterity: Must occasionally lift and/or move 75+ pounds
- Travel: Some local travel is expected for this position.
Ready to Make a Significant Impact?
Join Frank Gay Services and become a leader in our award-winning HVAC service department. If you are ready to take the next step in your career with a company that values your time and expertise, apply today!
Apply Now and Start Your Journey with Frank Gay Services!
