Accounts Receivable Specialist
We are seeking a detail-oriented and customer-focused Accounts Receivable Specialist for a full-time position. This role will focus heavily on cleaning up aged accounts receivables, collecting outstanding balances from customers, and supporting day-to-day A/R operations.
This is a great opportunity for someone who enjoys bringing order to chaos and thrives in a fast-paced, customer-centric environment.
Key Responsibilities:
- Review and reconcile aged A/R balances, researching discrepancies and applying payments accurately.
- Prepare and post A/R adjustments, write-offs, and payment corrections.
- Respond to customer inquiries related to memberships, ensuring a high level of service.
- Update membership records and assist with renewals, cancellations, and benefit questions.
- Proactively manage and collect on overdue accounts.
- Initiate customer contact for outstanding payments and negotiate payment arrangements when needed.
- Coordinate with the collections team to escalate delinquent accounts appropriately.
- Process a variety of payment types (credit card, checks, ACH, online) and apply them to the correct accounts.
- Investigate and resolve payment discrepancies in a timely manner.
- Partner with internal teams to resolve customer issues related to billing and account status.
- Generate aging reports and follow up on outstanding balances.
- Maintain clean, accurate, and up-to-date records of all A/R transactions.
Skills & Qualifications:
- High school diploma or equivalent required; associate or bachelor’s degree in accounting, finance, or a related field preferred.
- 2+ years of experience in accounts receivable, collections, or billing.
- Experience with backlog cleanup and general ledger entries a plus.
- Strong Excel and accounting system proficiency (Sage Intact or similar platforms).
- Excellent communication and negotiation skills.
- Organized, detail-oriented, and comfortable juggling multiple priorities.Customer-first mentality with a solutions-focused approach.
Benefits
- Competitive Salary
- Medical, dental and vision coverage
- Competitive PTO
- Paid holidays
- 401k matching
