Contact Center Representative – Frank Gay Services | Orlando, FL
Your next great opportunity is calling… will you answer?
At Frank Gay Services, we’re growing our Contact Center team and looking for motivated individuals to join us as Contact Center Representatives. This is more than just a job — it’s a chance to be part of a company with a long-standing reputation for excellence and a team that values your voice and contributions.
Why Join Us?
$18.00/hr plus weekly performance bonus potential up to $30/hr
(Top reps earn $200–$1,000+ weekly in bonuses)Weekly pay
PTO after 90 days
Paid holidays and birthday pay
Medical, dental, and vision insurance
401(k) with match and IRA options
Paid life insurance
Ongoing training and leadership development
Real career growth opportunities – we promote from within
A supportive, team-driven environment that values your ideas
Performance-based incentives to maximize your earnings
About the Role
As a Contact Center Representative, you’ll be the first point of contact for customers — helping them feel supported, heard, and valued.
Your responsibilities will include:
Answering inbound calls from new and existing customers
Scheduling service appointments quickly and accurately
Handling outbound calls for follow-ups and appointment support
Responding to internet chat inquiries in a professional and timely manner
Demonstrating empathy and professionalism in every interaction
Educating customers about our services and membership plans
Meeting goals related to call/chat quality, bookings, and customer satisfaction
We provide thorough training and ongoing coaching to ensure you feel confident and supported. As part of a growing team, your input will help shape how we continue to evolve and improve.
Call Center Hours & Scheduling
The Contact Center is open from 7:00 AM to 11:00 PM with a variety of shift options, including:
Morning Shift: 8:00 AM – 7:00 PM
Mid-Shift: 10:00 AM – 9:00 PM
Evening Shift: 1:00 PM – 11:00 PM (exclusively Monday–Friday)
All shifts include a 1-hour lunch and standard breaks. Flexible scheduling options may also be available.
Who You Are
A clear, confident communicator who thrives in a fast-paced environment
Passionate about delivering great customer experiences
Comfortable handling calls and chats across multiple platforms
Excited to be part of a collaborative and growing team
Motivated to grow with a company that invests in its people
Ready to Apply?
These roles are filling quickly! If you're looking for more than just a job and want to be part of a team that values your contributions, apply now.
Frank Gay Services is calling — and we can’t wait to hear from you.